Frequently Asked Questions
The essentials, made clear.
About our memories, the personalized process, and handmade pieces.
What is MEMENTA?
MEMENTA creates scented candles and scent experiences inspired by memories.
What is the difference between the Shop and the Memory Bank?
The Shop brings together memories MEMENTA has already interpreted. The Memory Bank is a personal process that turns your own story into a scent interpretation.
How does a personalized memory begin?
It starts with the Olfactory Memory Test or a conversation with MEMENTA. You share the story, its people, places, moments, and feelings.
Does MEMENTA guess what a memory should smell like?
No. MEMENTA listens to and interprets the story, then develops a proposal through formulas, tests, blends, and time.
Are all pieces exactly alike?
Because each piece is handmade, there may be slight differences in color or finish.
Can I request a refill?
Some pieces may be eligible for a refill. Contact MEMENTA directly to confirm each case.